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Member Resources

Call Customer Service 1-877-725-2467 x1

Member Resources

Hello. What can we help you with today?

Frequently Asked Questions

I lost my Medivest ID card. How do I get a new one?

Request a new ID card by clicking here or by calling our customer service department at 1-877-725-2467 x1.

Will I get a ledger for my Medivest account?

We mail out semi-annual Activity Reports in January and July of each year.  If you would like one before then, please contact our customer service department here.

My personal contact or insurance information has changed. How do I update this?

You can easily do this online at our Update Your Information page or you can contact our customer service department at 1-877-725-2467 x1.

What does my account cover?

At Medivest, we primarily administer two types of accounts:

  • Medicare Set-Aside (MSA) – While primary funds are available, this account covers services that are related to your injury, are Medicare-allowable, and are rendered on or after the settlement date.
  • Medical Custodial Account (MCA) – This account covers any services related to your injury that are rendered on or after the settlement date, and that are not covered by any other insurance.
Can I be reimbursed for items that I paid out of pocket for?

Absolutely!  So long as a service or item can be covered by your Medivest account, submit a completed Member Reimbursement Form and copies of your receipts or documentation to our claims department at any of the following:

Email: claims@medivest.com

Fax: 407-971-4742

Mail:
Medivest Benefit Advisors
Attn: Claims
2100 Alafaya Trail #201
Oviedo, FL 32765

Who do I contact if I or any of my providers have questions about my Medivest benefits or I need my account balance?

Our customer service department can answer your questions.  Please call them at 1-877-725x2467x1 or send an online ticket here.

I have insurance other than Medivest. Who pays first?

If not already reviewed by Medivest, please contact your insurance company to authorize discussing your other insurance with Medivest.  Afterward, please submit a copy of the front and back sides of your ID card(s) to our customer service department so we can coordinate benefits.

Email: customerservice@medivest.com

Fax: 407-971-4742

Mail:
Medivest Benefit Advisors
Attn: Customer Service
2100 Alafaya Trail #201
Oviedo, FL 32765

How is my Medivest account funded?

As determined by the settlement, most accounts are funded with an initial seed (a one-time, initial deposit) and the remaining funds are annuitized – additional funds are deposited on a regular basis, usually once a year.  A small number of accounts are funding with a one-time, lump-sum deposit.

Please contact customer service to ask how your account is funded.

Am I required to use a specific network or provider for services?

Your Medivest account has open access – you can see any licensed provider.  We would recommend that you use Medicare-certified providers so they can file to Medicare during any temporary periods of funds exhaustion or for services unrelated to your injury.

I received a statement or invoice from my provider. What do I do?

The first step is to contact your provider and to authorize releasing claim information to Medivest.  Afterward, please submit a copy of these documents to our claims department at any of the following:

Email: claims@medivest.com

Fax: 407-971-4742

Medivest Benefit Advisors
Attn: Claims
2100 Alafaya Trail #201
Oviedo, FL 32765

Online Forms

Update Your Information
Downloadable Forms
Contact Customer Service
Request a New Member Card
  • [contact-form-7 id=”2064″ title=”Update Your Information”]
  • Member Downloadable Forms

    For your convenience, our most frequently requested forms are available here. Download and return these completed forms by email or fax them to 1-407-971-4742.

    Attendant Care Reimbursement Form – Use this form to request reimbursement for expenses you incur from paying your attendant care providers.

    Beneficiary Designation Form – Use this form to designate or change the beneficiary of your custodial account.  The individual(s) or estate you designate will receive the balance of your custodial account once it closes after your death. You may designate a beneficiary if you have a reversionary interest in your custodial account as specified in your settlement.

    HIPAA Patient General Release of Information Form – Medivest requires your release in order to discuss your injury with medical providers, vendors and pharmacies.

    Member Reimbursement Form – Use this form to request reimbursement from your custodial account for qualified out-of-pocket medical expenses you have personally incurred related to your injury.

  • [contact-form-7 id=”2056″ title=”Contact Customer Service”]
  • [contact-form-7 id=”2083″ title=”Request a Replacement Member Card”]